Monday, October 27, 2008

Coping with distress

No matter how bad the current bad news, opportunities abound for those who learn how to cope with the distress. If we keep a few general principles in mind we can ride out the crisis with élan like an expert surfer skims along the crest of the Big One with consummate finesse. More

Monday, October 20, 2008

Empowering the customer

Make no mistake about it: the business paradigm has truly shifted. Greed has paradoxically caused the global financial system to implode. The winner takes all, win-lose paradigm has been taken to its logical, catastrophic conclusion. more

Monday, October 6, 2008

Rules of empowerment

Jagdish is caught in a vicious cycle. He can’t leave the store for a moment because he doesn’t have anyone to entrust it to. And he doesn’t have anyone to entrust it to because he can’t trust anyone else. So he’s stuck in the store forever. The world is passing him by and he knows it. Jagdish is lashing out at his near and dear ones; his relationships are frayed. Long hours, a sedentary lifestyle and gnawing frustration are eating away at his health. More