Listen your way to success

Every CEO knows that listening is a powerful weapon in his leadership armoury. Only by honing his listening skills can he decipher the thoughts, ideas, emotions, feelings and concerns of people around him. Decoding what is innermost in the minds and hearts of people is crucial to his ability to address the real issues in the workplace. Preventing, pre-empting and resolving the real issues is the key to the leader's effectiveness and this, in turn, is the single most important factor in the complex equation that delivers results consistently.more

Curious case of a top performer

Managers sometimes present terrible dilemmas to leaders. Take the curious case of Suresh Joshi. As the factory manager of a large unit manufacturing engineering components Suresh is responsible for an annual production of nearly Rs 1,000 crore; 800 people work in his factory. Considering the size of the operation and the weightage it commands in the company's scheme of things, Joshi is king!more